These terms are the agreement between you and Monthwrap for using Monthwrap, client reporting software for marketing agencies. They cover the app, its connected reporting services, imports and webhooks, the WordPress plugin and the website snippet. By creating an account or using Monthwrap, you agree to them and acknowledge the Privacy Policy.
Who we are
Monthwrap is provided by Shazil Khan, Lahore, Pakistan ("Monthwrap", "we", "us"). You can reach us at support@monthwrap.com.
Monthwrap is for businesses. If you accept these terms for an agency or other business, you confirm you're allowed to bind it, and "you" means that business.
Accounts and your team
- Give accurate details when you sign up and keep them up to date.
- Keep passwords safe. Tell us straight away if you think someone else has got into your account.
- You can invite team members and give them roles. You're responsible for what people in your account do with it.
- An account's owner controls its billing and can add or remove team members.
Free trial
New accounts get a 14-day free trial, with no card needed. When the trial ends, adding clients needs a paid plan. Everything you set up during the trial stays in your account.
The free trial covers the reporting workspace. Paid keyword checks and local map scans require an active paid plan.
Plans and billing
- Paddle sells Monthwrap for us. Our order process is run by our online reseller, Paddle.com, which is the merchant of record for all orders. Paddle takes the payment, sends the invoices, handles sales tax and VAT, and answers payment questions. Paddle's buyer terms also apply to your purchase.
- Plans are monthly and paid in advance. They renew automatically each month until you cancel. Prices are shown on our pricing page and at checkout, and taxes are added where they apply.
- Each plan covers a number of current clients. Archived clients don't count. To add more clients than your plan covers, change to a bigger plan.
- Tracking allowances are shared across your agency. Each paid plan includes the keyword and map-credit allowances shown on the pricing page. They are measured over your subscription's monthly billing period, not a calendar month. Changing plans during a period does not reset usage already consumed.
- Changing plans: you can move up or down a plan at any time. Paddle adjusts the charge for the rest of the month.
- If a payment fails, Paddle tries again over the following days. Existing reports and recorded data remain accessible while payment is retried. New paid keyword checks and map scans pause while payment is past due. If the payment still fails, the subscription ends and adding clients is limited again.
- Price changes: we'll email account owners at least 30 days before a price change affects an existing subscription.
Keyword tracking and map credits
One tracked keyword is one Google search for one client, location, device and language. Tracking desktop and mobile uses two keyword slots. Weekly tracking includes up to five standard checks per tracked keyword per billing period, within the shared check allowance. One standard map credit covers one keyword at one grid point. Initial and manual checks count toward the same allowance.
Cancelling
You can cancel at any time from your billing settings, or by emailing us. Your plan keeps working until the end of the month you've paid for, and you won't be charged again.
Cancelling doesn't delete your account or data. You can still sign in, see your reports and export your leads and work log. To delete your account and its data, email us; see the Privacy Policy for how that works.
Refunds
If Monthwrap isn't right for you, email support@monthwrap.com within 14 days of your first payment and we'll refund that payment in full. After that, payments aren't refundable. You can cancel at any time to stop future charges. None of this limits any refund rights you have under the law or under Paddle's buyer terms. Refunds are paid by Paddle to the original payment method.
Your data
- Your rights stay yours. You, your clients and any applicable third-party rights holders keep their rights in client details, leads, work logs, reports and connected account data. You give us permission to host, process and show that data only as needed to provide Monthwrap to you. Connecting a platform does not transfer ownership of its data or override its terms. The Privacy Policy explains how we handle it.
- You need the right to use it. Before adding a client's data, connecting its marketing, social, CRM, booking, store or other accounts, importing a spreadsheet, configuring a webhook, or installing the plugin or snippet, make sure you have permission. Give people whose details you collect the privacy notices and obtain the permissions required by law and the connected platform. Use lead details only for the purpose for which you are authorised to receive them.
- We process it for you. For personal data about your clients and their customers, you're the controller and we're your processor. We follow your instructions as set through Monthwrap. If you need a data processing agreement, email us and we'll provide one.
- Exports. You can export leads and work logs as spreadsheets at any time.
Acceptable use
Showing reports to your clients is the point of Monthwrap. Please don't:
- use it for anything illegal, or to store or send content you don't have the right to;
- use Monthwrap's emails or share links to send spam;
- try to get into accounts or data that aren't yours, test or get around our security, or overload the service;
- copy, reverse-engineer or resell the software, or access it by automated means other than the APIs and integrations we provide;
- upload malware; or
- break the terms of the services you connect (for example Google's API terms) through Monthwrap.
Connected services
Monthwrap supports the advertising, analytics, social, video, email, CRM, call-tracking, booking, store and SEO services listed in the Privacy Policy's connected-services section. It also supports Google Sheets, CSV and Excel imports, webhooks, Zapier and Make, website activity and uptime, and built-in ranking features using DataForSEO. Payments go through Paddle. These external services are operated by other companies under their own terms and privacy policies.
- Your authorisation: connect only accounts you are allowed to manage for the relevant client. Keep supplied keys and secrets secure, use only the permissions needed, and remove access when your authority ends. You are responsible for matching each source to the correct client and for the data you send through imports and webhooks.
- Platform rules: using a connection does not exempt you from the platform's terms, permissions, data-use restrictions or charges. Do not use Monthwrap to bypass those restrictions, collect data without permission or use leads for an unauthorised purpose. Monthwrap is independent of these platforms; listing an integration does not imply their endorsement.
- Availability: a connection can require an eligible provider account, plan, app approval or additional permissions. A listed integration may not yet be enabled. Providers can change their APIs, limits, reporting windows or available metrics, or revoke access, which can change or stop the matching Monthwrap feature.
- Reporting: data can arrive late, be revised, or use different attribution rules, currencies, time zones and date ranges. Estimated lead values and ranking results are estimates or observations, not guarantees of sales or future search positions. Review the source, period and calculation before sharing a report. We do not guarantee the completeness or accuracy of third-party data.
- Disconnecting and deletion: disconnecting stops future syncs for that connection but can leave imported leads, work entries and saved report copies. It does not cancel your subscription to the external service or necessarily revoke permissions at that service. Follow the deletion and revocation instructions to remove access at the provider and request deletion of retained data.
YouTube terms
Monthwrap uses YouTube API Services. By using Monthwrap's YouTube integration, you agree to be bound by the YouTube Terms of Service. The Google Privacy Policy applies to Google's handling of information. Our YouTube privacy section explains the channel data we use, how it is shared, and how to revoke access or request deletion.
AI features
Monthwrap can suggest wording for reports. Suggestions are drafts. Automated checks help flag unsupported numbers in proposed report changes, but they do not verify every statement. You're responsible for reviewing the wording, calculations and source data before sending a report to your clients. Nothing the AI writes is saved or sent unless a person accepts it.
WordPress plugin and snippet
The Monthwrap WordPress plugin is free software, licensed under the GNU General Public License, version 2 or later. That licence, not these terms, governs the plugin's code. Using it with Monthwrap needs a site key from a Monthwrap account, and these terms cover that use. Install the plugin or the website snippet only on sites you have permission to change.
Availability and changes
We work to keep Monthwrap running and your data safe, but we can't promise it will always be available or free of errors. We may improve, change or remove features. If we remove a major feature you pay for, we'll tell account owners in advance.
Our software and feedback
Monthwrap's software, design and brand belong to us, apart from the WordPress plugin's GPL licence. These terms don't give you any rights in them beyond using Monthwrap. If you send us ideas or feedback, we may use them freely, without owing you anything.
Suspension and closing accounts
We may suspend or close an account that breaks these terms, doesn't pay, or puts Monthwrap, other customers or other people at risk. Where we reasonably can, we'll warn you first and give you a chance to fix it. You can close your account at any time by emailing us.
Disclaimers
Monthwrap is provided "as is" and "as available". To the extent the law allows, we make no promises beyond those written in these terms. In particular, we don't promise that data from connected services is complete or accurate, or that Monthwrap suits any particular purpose.
Limits of liability
To the extent the law allows:
- neither of us is liable to the other for lost profits, revenue, business or goodwill, or for any indirect or consequential loss; and
- our total liability for anything arising from Monthwrap or these terms is limited to the amount you paid for Monthwrap in the 12 months before the claim, or US$100 if that's more.
Nothing in these terms limits liability that can't be limited by law, such as for fraud.
Indemnity
If someone makes a claim against us because of data you put into Monthwrap, accounts or websites you connected without permission, or your breach of these terms, you'll cover our reasonable costs of dealing with it.
Changes to these terms
We may update these terms. We'll post the new version here with a new date. If a change matters, we'll also email account owners at least 14 days before it takes effect. Continuing to use Monthwrap after that means you accept the new terms. If you don't, you can cancel.
Governing law
These terms are governed by the laws of Pakistan. Disputes go to the courts of Lahore, Pakistan, except that either of us may seek an urgent court order anywhere to protect confidential information or intellectual property.
Contact
support@monthwrap.com
Shazil Khan
Lahore, Pakistan